Comments on: Are CRM and Proper Development Mutually Exclusive?

By: Pete

Pete — Mon, 28 May 2007 13:15:32 +0000

Yes, that’s a tough one… In the end though the customer is paying so they should get what they want. My suggestion is cost/benefit analysis and a project trade-off matrix.

Work with your customer to quantify the benefits of making the change and put that against the costs of making the change quantified in terms of impact on project constraints (cost, time, quality etc.)

Ask them to decide if the benefits of change are still more important than the costs and if so ask them to choose what to sacrifice from the project trade-off matrix. After that your conscience should be clear…

By: A Girl’s Guide to Managing Projects » Blog Archive » Carnival of project management #9

Sun, 27 May 2007 14:42:09 +0000

[...] Stephen presents Are CRM and Proper Development Mutually Exclusive? posted at Project Paradox. An interesting question (not least because it forces us to ask, “What is ‘proper’ development?”). And no answer here – but a good explanation of the problem! [...]

By: Off the Market - Project Paradox

Off the Market - Project Paradox — Thu, 22 Mar 2007 14:21:43 +0000

.../thoughts/journal/off-the-market.php [...] For my friends and family following my employment progress, I’ve got bad news and good news. The bad news is that it turns out I hate contract work. There’s just something about the inconsistent pay and poor project management that I couldn’t stand in the long term. Thus, I chose not to renew the contract job I accepted last month. [...]