It seems like I’ve been doing a lot of posts like this lately. I don’t like to think my wife and I are suckers, but man it seems like we’ve been getting ripped off a lot in recent memory. I can’t help but think that honest, legitimate businesses just don’t exist anymore. They’ve been driven to extinction by money-grubbing scam artists out to milk you for every cent they can.
My most recent bout came with a company named Tiny Details based out of Syracuse, NY. My wife was interested in earning some extra money for us from home, a prospect that I found very appealing. What with our son and all, it’s really not feasible for her to go to work, so finding her a way to draw income at home was ideal.
I found Tiny Details while researching along those lines. I considered the link pointing to it to be more legitimate than most (and trust me, I know a lot about links). The site seemed a bit unprofessional, which should have been a big tip-off, but I didn’t find anyone saying anything negative about it. My wife was very excited at the prospect, as much as she loves arts and crafts.
Unfortunately, I didn’t do my research as thoroughly as I should have. It wasn’t until after we had bought a kit for my wife that I came across these Tiny Details customer complaints and some more recent warnings about Tiny Details. I also managed to find the Tiny Details Better Business Bureau report. I’m ashamed to say that I missed such glaring stop signs. I guess I must have been dreamy eyed over their false promises rather than incredulous as I rightfully should have been.
At any rate, I’ve cancelled our order and plan to seek reimbursement through whatever means necessary, up to and including legal action. I don’t expect them to make it easy; companies like this never do. I fully suspect it’s money that I’ll never see again one way or another, in which case I’ll take it as $55 worth of valuable education: If it seems too good to be true, it is. Do your research first, and do it right.
Following the last email that I included in the comments below, I received a constructive response from Mr. Buchan. As promised, here is the excerpt from that email explaining Mr. Buchan’s side of the story:
We’ve had more than 55,000 home assemblers since 1999. With that kind of volume, there are going to be people who are unhappy. Our complaint volume is extremely low given the volume of business that we do.
Miniatures are not for everyone, that’s for sure. Just the same, if we didn’t buy miniatures from assemblers, we’d have nothing to sell. At the moment, we’re in both major wholesaler’s catalogs as well as directly market to numerous doll shops. I personally attend three major wholesale miniature shows per year to sell our product. We’re not illegitimate as you seem to portray. In fact, I invite you to come visit our offices, store, and warehouse here in New York.
I certainly don’t want anyone to leave angry–there’s no need for it. At the same token, I don’t want to give away materials, postage, and employee time to people who can’t or don’t make a saleable product. Dollhouse miniatures are precise–they need to be accurately made. Anything that’s not gets sent right back to me to replace for our vendors.
Mr. Buchan goes on to encourage anyone who has any issues to contact him directly at firstname.lastname@example.org.
If you are considering doing business with Tiny Details, I encourage you to weigh all the facts and decide the truth for yourself. Many online sources (including me) cite negative experiences. However, it could be that we are merely the vocal minority. I personally feel open-minded enough to accept that possibility, and I hope that each and every person who reads this will have the consideration not to leap to judgment in either direction.